At Conestoga Eye we have always taken your health and safety seriously.
During the COVID-19 pandemic, we have adjusted how we see patients. These steps have been taken to ensure your health and safety as well as that of our Conestoga Eye Team.
Proper airflow is critically important to minimize risk of spread of COVID-19. COVID-19 has been shown to primarily spread through aerosolization.
At Conestoga Eye we have taken several proactive steps to minimize risk. In addition to mandating the use of masks for all patients and staff, we have installed an Airflow Remediation Systems which includes installing an iWave air purification device to our HVAC which purifies the return air through bi-polar ionization. We have also installed filters in each exam room to provide additional filtration of the returned air. Additionally, we have increased our rate of outside airflow by more than double its previous CFM settings, and set the system to have constant airflow during all patient care hours.
While no system is foolproof, we believe that these changes will allow our patients and staff to feel more comfortable in our Lancaster office.
Over the next few months we will continue to perform many of our visits on our advanced telemedicine platform. We will reserve face-to-face office visits only for those portions of the exam that must be performed in person. Many visits will be hybrid visits with the initial screening by the technician before you come in to the office to see the doctor. These changes will ensure that we limit crowding in the office and minimize contact between individuals as recommended by the CDC. We will require you to wear a mask covering both the nose and mouth while in the office.
Prior to your appointment
Many appointments with our doctors will be scheduled entirely as telemedicine video visits. This will include new patients visits as well as established patient visits. Please make sure we have your correct email address and cell phone number on file for video visits. We strongly recommend that you enroll in the Conestoga Eye Portal to allow us to communicate directly with you and provide you information about your visit and your condition.
Why Telemedicine? Our ophthalmologists and optometrists employ some of the most advanced technology in their fields. This includes how to remotely check vision and other testing techniques. Through video calls and individual conversations with you they are able to assess your issues and concerns and diagnose you accordingly. They will also be able to determine if you do need to come into the office for direct examination. In many cases this means you save a trip to the office which will help limit the possible community spread of COVID-19. Conestoga Eye has become a leader in telemedicine with our doctors giving national webinars on how to perform these exams. We believe you will be satisfied with your exam.
We understand that some patients may prefer an in-person appointment, unfortunately this is not possible at this time. Please have this conversation with our doctors during your initial video visit. Our doctors are the ones who will decide whether you will need to come in to the office for part of the exam or for testing.
Our staff will call you prior to your in-office appointment to review your medical history, symptoms, and medications. It is very important that you complete this call prior to your appointment. Not doing so will lead to your appointment being rescheduled.
Why? For your health and safety, as well as the health and safety of our staff, we will be gathering as much information from you in advance to shorten your visit in our office. This will make your experience faster and easier. Due to social distancing guidelines and the number of patients allowed in the office at any given time, if we are unable to complete this pre-screening call, your appointment will need to be rescheduled.
For children who need their eyes dilated, this will need to be performed by the parents outside of the office, prior to the visit. A prescription for drops and instructions will be provided. Patients directed to dilate at home, must do so or their appointment will need to be rescheduled. For adults who need to be dilated, they will be dilated and asked to sit in their car until dilation has taken effect to minimize crowding in the office.
Why? It has been shown that choirs have spread COVID-19 merely by singing. Children with COVID-19 may have no symptoms. Typically a child will cry or thrash about with the instillation of eye drops. This puts staff and patients in our office at particular risk for the spread of COVID-19.
Patients who have (or have had contact with someone who has) had a fever or respiratory illness or a confirmed case of COVID-19 in the last 2-14 days will be asked to reschedule their in-person appointment and follow up with their family doctor about testing.
For your appointment in the office
Only the patient (or the patient & 1 parent/guardian if under 18) is allowed in the office during a physical appointment. For those scheduled for in-office surgery, your ride will be asked to wait in the car until your surgery is complete.
You will be asked to wear a mask at all times. This mask should not have a filter/vent on it.
In order to be as safe as possible, our doctors will limit their talking while performing a slit lamp examination. We ask you to also limit speaking during this part of the exam.
Our team at Conestoga Eye has developed these measures in order to keep you as safe as possible during the COVID-19 Pandemic. We ask for your understanding as we resume your care.
If you have any questions about these new office policies, or need to reschedule an appointment, please call 717-541-9700.
Post COVID-19 at our office
Updated on 2020-06-15T20:56:31+00:00, by .